Support

We answer our own email.

No helpdesk forms, no chatbot. Write to the people who build the app and read every message:

support@touchbasemaritime.com

Plain answers

Is it free?
For seafarers, yes. Your certificates, expiry alerts, sea service, references and sharing are free. Vessels pay for APRON, the vessel's operations platform. Crew never pay for TouchBase.
Does it work offline?
Yes. Your papers open with no signal. Hours of rest, wellness check-ins, acknowledgements and forms queue in TouchBase. They sync when you next get signal. Each one is dated when you logged it, not when it synced.
Who can see my data?
Nobody, until you share it. A share link shows only the sections you tick. It expires when you say, and you can revoke it in one tap. A vessel's APRON sees only the sections you have agreed to share. Your wellness check-ins stay in your account. The vessel sees your hours of rest against MLC limits, because it must.
What happens when I leave a vessel?
Your sea service on that vessel is confirmed and filed in your vault. Your TouchBase disconnects from that vessel's APRON. You keep everything, plus the record of the contract you just finished.
How do I delete my account?
Settings, then Delete my account. Your data is deleted, not just your login. If you want a copy, tap Export my data on the same screen first.

Who to write to

support@touchbasemaritime.com
anything about using the app, your account, or something broken
privacy@touchbasemaritime.com
your data: a copy of it, a correction to it, or its deletion
security@touchbasemaritime.com
a security hole you have found
hello@touchbasemaritime.com
everything else: press, a vessel or fleet, or an idea for the app